Starlight answers your firm's phone in seconds — nights, weekends, and overflow. It runs a full CASL-compliant injury intake, screens conflicts and limitation periods, and books the callback while other firms' phones ring out.
Thank you for calling — you've reached the firm's 24-hour line. I can take your details now so a lawyer calls you back first thing. Are you safe, and is anyone in need of urgent medical help?
No, we're okay… I was rear-ended on the 401 last Tuesday. My neck's been getting worse and the insurance company keeps calling me.
I'm sorry that happened — let's get everything down so the right lawyer can help. Don't give the insurer a statement yet. Can I start with your full name?
Injured people call the moment they decide to act — often at night, from a hospital hallway, or on a lunch break. The firm that picks up first usually signs the case.
Not a chatbot and not an answering service — lead-conversion infrastructure built specifically for Ontario personal-injury practice.
Every call answered in seconds — 2 PM or 2 AM. A patient, natural voice that lets distressed callers pause mid-sentence without being cut off, and hands off cleanly when your team is available.
Accident details, injuries and treatment, fault, insurance, witnesses, police report, prior representation. Every answer is saved as the call happens — if the caller hangs up early, you still get the lead.
Screens the caller and opposing party against your real Clio or Filevine contacts, and runs an Ontario-specific limitations screen — Limitations Act clocks, minors, the 10-day municipal notice, the 60-day snow-and-ice notice. Marginal cases are flagged for a lawyer, never auto-rejected.
Express consent captured as audio, verbatim transcript, timestamp, and script version in a tamper-evident, hash-chained vault with 6-year retention. A texted "STOP" revokes consent instantly — in the compliance record, not just at the carrier.
The contact, matter, and a complete intake note land in Clio Manage, Filevine, or Google Sheets before the goodbye — with an automatic fallback path so a lead is never lost to an API hiccup. Each firm's credentials stay strictly its own.
Hot lead during business hours? Starlight live-bridges the caller to your intake team, with voicemail fallback if no one picks up. Otherwise it books the callback on your calendar and sends a consent-gated confirmation text.
Compliance isn't a policy document here — it's enforced by the software itself, on every single call.
A code-level safeguard listens on every call. If a caller is in active danger, the AI is instantly silenced and the caller is redirected to emergency services — no exceptions, no prompt tricks.
Every outbound SMS passes through the consent vault before it sends. No active CASL consent on record means the message is blocked by the software — a floor the AI cannot talk its way around.
Every consent entry is cryptographically chained to the one before it, so records can't be quietly edited or deleted. Canadian-hosted, PIPEDA-aligned, retained for 6 years.
Your firm, your script, your rules — configured per firm, not one-size-fits-all.
Business hours, practice focus, FAQs, disqualifier rules, and the tone you want on the phone.
We link your calendar and your CRM — Clio, Filevine, or a Google Sheet — and map every intake field.
We tune Starlight on your script, run sample calls with you, and refine until you sign off.
Launch after-hours first while we monitor and refine daily. Add business-hours overflow whenever you're ready.
Call the sample intake line any hour of the night, or book a demo and we'll run your own intake script live.